Frequently Asked Questions
Frequently Asked Questions
Where do you ship to?
We currently ship within Australia for a flat fee or $8. Free shipping is available on orders over $50.
How long does delivery take?
Orders are typically delivered within 8-12 business days depending on your location.
How do I care for my wooden products?
Hand wash only with mild soap and warm water. Avoid soaking in water or placing in the dishwasher. Dry immediately after washing to preserve the wood.
How can I contact you?
You can reach us via our Contact Us page and we'll get back to you within 1–2 business days.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery for unused, unopened items in their original packaging. Since many of our pieces are handmade ceramics with natural variation in glaze and shape, please note that these small differences are part of the piece, not a defect.
How do I start a return?
Email us at hello@mycalmtable.com with your order number and reason for return. We'll send you return instructions once approved.
Who pays for return shipping?
Customers are responsible for return shipping costs, unless the item arrived damaged or faulty.
My item arrived broken — what do I do?
Please contact us within 48 hours of delivery with a photo of the damaged item and packaging. We'll arrange a replacement or full refund at no extra cost to you.
Can I exchange an item instead of returning it?
No unfortunately we do not allow exchanges at this moment.
How long does a refund take?
Once we receive your returned item, please allow 3–5 business days for the refund to be processed back to your original payment method.
Are sale items returnable?
Sale and clearance items are final sale and not eligible for return or exchange, unless faulty.