Frequently Asked Questions

Frequently Asked Questions

Where do you ship to?

We currently ship within Australia. Free shipping may be available on orders over a certain amount — check our shipping policy for details.

How long does delivery take?

Orders are typically delivered within 8-12 business days depending on your location.

What is your return policy?

We accept returns within 30 days of purchase. Items must be unused and in their original packaging. Please contact us to initiate a return.

How do I care for my wooden products?

Hand wash only with mild soap and warm water. Avoid soaking in water or placing in the dishwasher. Dry immediately after washing to preserve the wood.

How can I contact you?

You can reach us via our Contact Us page and we'll get back to you within 1–2 business days.